Payments for Holidays
Payments in high traffic holidays
To cover weekends and especially on holidays such as Christmas, New Year's Eve, New Year’s Day, Father's Day, Mother's Day (in Europe and Cuba, which are the first and the second Sunday of May, in order of reference), the operator must ensure that your prepayment deposit is firmly in Cuba Telecom account with at least 72 hours before the end of the working week or the holiday in question, in order to allow us to have time to make the prepayments to our supplier.
Should an operator balance reaches $ 0.00 a weekend or holiday day (or any other day), traffic will be cut without any right to claim against Cuba Telecom.
If you request in writing funding for that uncovered period of time and in order to keep traffic flowing through the circuit, the money advanced by Cuba Telecom will bear a 5% interest to be applied when the next prepayment is received or paid (capital + interest) by wire transfer on the first business day after the funded period.
The fees and charges for all bank transfers, card payments and other means of payment shall be paid by the operator. Cuba Telecom will always apply calculations on traffic on the resulting balance of the total received in our bank account and based on that estimate the total number of minutes that will be served to the client.
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